Support

Dear Valued Customers,

We apologize for any inconvenience you may be experiencing with email delivery. Currently, there are known issues affecting @iinet and @bigpond accounts, preventing the receipt of important communications related to park passes,  Firewood permits, and other purchases.

What You Need to Know:

1. Email Delivery Delays:

   • If you have an @iinet or @bigpond email address, you may not receive order-related emails.
   • Our team is actively working to resolve this issue with the email service providers.
     
     

2. How to Get Support:

   • If you haven’t received your Park pass or Firewood permit via email, please use the form below to report the problem.
   • Our dedicated support team will review your case, create your pass, and send to you via our support channel.
     
     

3. Existing User Accounts:

   • If you already have a user account with us, you can also access your passes directly from your order page.
   • Log in to your account, navigate to your order history, and download your passes hassle-free.

Support Form:

Please fill out the form below, providing the following details:

• Your email address (used during the purchase)
• Order number (associated with your park pass or Firewood permit)
• A brief description of the issue you’re facing

Our representatives will promptly assist you and ensure that you have access to your passes. Thank you for your patience and understanding.

Best regards, The WA Naturally Team